Privacy Policy

Nasisms ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bulk SMS platform and related services.

By using Nasisms, you consent to the practices described in this policy. If you disagree, please discontinue use of the Service.

We collect the following categories of information:

• Account information: Name, email address, phone number, and business name provided during registration.
• Billing information: Payment method details processed securely through our payment providers. We do not store full card numbers.
• Usage data: Message logs, delivery reports, API request logs, sender IDs, and campaign history associated with your account.
• Technical data: IP addresses, browser type, device information, and cookies collected when you access our web dashboard.
• Support data: Communications you send us via email or support channels.

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process transactions and manage your account credits.
• Send transactional communications such as delivery reports and invoices.
• Respond to your support requests and inquiries.
• Detect, prevent, and investigate fraud or abuse.
• Comply with legal obligations under Tanzanian law.
• Send product updates or promotional offers (you may opt out at any time).

When you use Nasisms to send messages, you provide us with phone numbers of your recipients. This data is processed solely on your behalf to deliver messages and generate delivery reports. We do not sell, share, or use recipient phone numbers for our own marketing purposes.

You are responsible for ensuring you have the appropriate consent to message your recipients in accordance with Tanzanian regulations.

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• SMS operators: Tanzanian mobile network operators and aggregators necessary to route your messages.
• Payment processors: To facilitate secure transactions.
• Infrastructure providers: Cloud hosting and monitoring services operating under strict confidentiality agreements.
• Legal requirements: Where required by law, court order, or government authority.

We retain your account data for as long as your account is active. Message logs and delivery reports are retained for 12 months and then automatically deleted. You may request earlier deletion by contacting us.

Billing records are retained for 7 years to comply with Tanzanian financial regulations.

We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit, encrypted storage, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

Our web dashboard uses cookies to maintain your session, remember preferences, and gather analytics data. You can control cookies through your browser settings, though disabling them may affect dashboard functionality.

You have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant Tanzanian data protection authority.

To exercise any of these rights, email us at [email protected].

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete the information promptly.

We may update this Privacy Policy periodically. We will notify registered users by email before material changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

This Privacy Policy is governed by the laws of the United Republic of Tanzania. For more information about how we handle your data, or to make a request, please review our Terms of Service or contact us at [email protected].